Reliable backend support to keep your business organized and running smoothly.
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Business administration management.
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Inbox, calendar, and appointment management.
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Data entry and document formatting.
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Light bookkeeping (invoicing, and organization.)
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Social media scheduling (client-provided content.)
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Document creation (Google Docs, Microsoft Word.)
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File and digital workspace organization.
Professional customer care that improves response times and client experience.
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Customer support management.
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Email inbox management.
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Responding to customer inquiries and complaints.
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Client onboarding and follow-up communication.
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Order tracking and refund processing.
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CRM updates and customer record management.
(Zendesk, Zoho One, HubSpot, etc.)
Tailored Virtual Solutions
Administrative Support
Customer Support
Your dedicated partner for lifestyle management, providing expert coordination for your travel, finances, and everyday essentials.
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Travel and Trip Planning.
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Online Errands and Shopping.
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Household and Service Coordination.
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Personal Finance Administration.
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Correspondence and Communication.
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Research and Recommendations.
Ask us about personal assistant packages below.
Personal Assistance
Add-On / One time Services
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Document templates or SOP creation:
- If you have an SOP that requires updating or need to prepare certain documents but lack the time, I am here to assist. Let me handle these tasks so you can focus on other priorities with peace of mind.
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Inbox Detox:
- A 48-hour deep dive where I archive old emails, set up automated folders/labels, and create "ready responses" for your most frequent inquiries.
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CRM Migration or Setup:
- Moving your contact lists from messy spreadsheets, into a system like HoneyBook, Zendesk, or HubSpot.
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Calendar Audit & Sync:
- Setting up a scheduling tool (like Calendly), integrating it with Zoom/Teams, and configuring "buffer times" so you stop getting back-to-back meetings.
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Additional hours:
- If your current package does not provide sufficient time to complete all your tasks this month, or if you wish to extend your hours to allow for more flexibility, we are pleased to offer additional hours to better accommodate your needs.
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Social media scheduling:
- Are you looking to enhance your business's online presence but struggle with maintaining consistency? I can develop a structured schedule and post plan tailored to your needs, so you will know what to post and when to post it.
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Digital File Organization:
- Restructuring a chaotic Google Drive or Dropbox into a logical, searchable folder hierarchy.
Customer Support
(None Verabal)
Personal Support
Pre-designed Packages
Business Support
Designed for business owners who are ready to be hands-off. I offer an exhaustive suite of administrative, technical, and personal support.
From A to Z—whether it's managing your Accounts payable and Admin to Zoho CRM updates and everything in between—I handle the details so you can focus on the big picture.
Personal Support
Designed for high-performing executives, busy career parents, and frequent travelers who need a "second brain" to handle the logistics of daily life.
I provide the high-level, intuitive backend support that allows you to remain focused on the big picture while I manage the details. From complex travel itineraries to household coordination, I act as a seamless, invisible extension of your life.
Air Bnb Support
This package is a hybrid management solution designed to transition local hosts from "daily operators" to "passive investors".
By combining meticulous administrative oversight with high-touch guest concierge services, Chloe Friesen, VA, ensures your listing stays competitive, highly rated, and profitable.
Administrative & Operations
Customer Support & Experience
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FAQ Bank Creation:
- Reviewing the last 3-6 months of customer inquiries and building a comprehensive FAQ page or a searchable internal database for their team.
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Refund/Return Policy Rewrite:
- Auditing their current customer policies for clarity, tone, and legality to reduce support tickets.
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Help Desk Setup:
- Setting up a dedicated support platform (like Zendesk, Freshdesk, or Zohodesk) with custom chat triggers and automated "away" messages.
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Customer Feedback Loop:
- Designing and sending a one-time "State of the Customer" survey, then compiling the results into a concise executive summary.